Terms & Conditions

Welcome to Snapback Website (“Site”). Please read these terms of use carefully before using this site. Your use of this site is expressly conditioned upon your acceptance of the following terms of use. By using this site, you signify your assent to these terms of use. In addition, when suing particular features and services on the site, you will subject to any posted guidelines and rules applicable to such features and services, all of which are incorporated herein by reference.

The site is owned and operated by Snapback whose registered office is at Ruko Tematik, Paramount Blok L No. 51, Gading Serpong Tangerang 15810. If you have any questions or concerns about Snapback, please feel free to contact us as listed in our contact us page.

Registration and Security

If you wish to purchase any products or use certain services on the Site, you must open an account with us and provide the required information to us. After the registration process completed, you will get your own account and password. You shall be responsible for all activity that occurs under your account or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. All information provided to us will be used in accordance with our Privacy Policy. Please remind to logout at the end of the transaction.


Get free delivery service for any purchase up to IDR 500.000 by using the Site.

Purchasing Snapback Product

Prices and availability of the products and services listed on the site are subject to change without notice. All prices and charges as listed on the site are displayed and charged in Indonesian Rupiah (IDR). All the prices exclude delivery fee, which is based on weight and the delivery area.

  • Eligibility to order criteria:

You may only purchase products if the products are available for sale and details of which appear on Snapback Website. The listing, description of, or reference to a product or service on the Site does not imply that the product or service is presently available or that we endorse that product or service. In the event a product or service is listed at an incorrect price due to a typographical error, error in pricing information received from a supplier, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged.

Details of the products available for purchase (including their price) are set out on Snapback Website. Snapback takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Snapback website are correct at the time when the relevant information is placed onto Snapback website. Although every effort is made to keep Snapback website as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

  • Order Acceptance

Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process. Once you have clicked on the “Checkout” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. Snapback will E-mail you to confirm your product order has been received. After the payment received and verified, Snapback will E-mail you again to confirm that the products you have ordered are being shipped to you. We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Snapback only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.

Snapback may refuse or be unable to process your order if: the product you ordered is discontinued or no longer available, Snapback cannot verify the payment you made, and you cannot show the payment receipt.

Cancelling the Contract and Returns

  1. Order Cancellation

All items that have been purchased cannot be cancelled or returned.

  1. Damaged Or Fault Products and Incorrect Orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered.

When exchanging damaged, faulty or incorrect orders we will:

  1. Dispatch replacement items to you free of charge

  2. Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost

  1. How To Return Your Goods

You may return goods in the country they were purchased by contacting the Customer Care Center by email or phone. Our operator will explains all the mechanism process to you.

The following information will be required when returning your goods:

  1. Confirmation Email containing your Transaction Reference Number

  2. Delivery Documentation containing your Delivery Number

  3. List and description of goods to be returned

  4. Reason given for returning goods

  5. If returning goods by post please also include:

    1. Completed Returns Form

    2. Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods

Stay In Touch

We’d like to keep you up to date on all of our exiting new product launches and promotions, by registering your email address to our bulletin.

How To Contact Us

Our contact details can be found on our contact us page.

Payment services

Each customer can choose the payment method that has been given. The choice can be customized with comfort and convenience so that consumers are more convenient to transact on our site. Each customer is required to pay for all the bookings that have been made within a certain period which we have provided. If you have not paid at the proper time we have the right to consider it as cancellation of the booking and not proceed to the shipping process. Consumers can clarify payment transactions made directly to distributors in accordance with the terms and conditions applicable (manually transfer payments). In providing a convenient payment method for consumers, we use reliable payment services.


We will send your order as soon as possible and will get to the destination according to the period of time specified in the notification email that you receive after making the payment. We will notify you if the goods you ordered will experience a slight delay due to obstruction or something else. This is possible if we cannot deliver the ordered items to a specific location that is difficult to access by delivery service providers. If something like this happens, we will notify you and ask for suggestions to send to an alternate address that can be taken. Shipping is not available on Sundays and national holidays. Official Delivery Service that we use for each time sending product is JNE.


Snapback can modify or cancel, temporarily or permanently, Snapback website (or part thereof) with or without notice to you; Snapback is not liable to you or any third party for any changes or cancellations; and / or Changing Conditions from time to time, and continue to use Snapback website (or part thereof) after the change is deemed as acceptance of these changes. You are responsible for regularly checking to conclude whether there are provisions that have changed. If you do not agree with any changes to the Conditions then you must immediately stop using Snapback website. If Snapback change various provisions above, your order will be subject to the Terms and Conditions on the date and time you make a reservation.

Intellectual property rights

We are a sole proprietor or an authorized licensor all rights of Snapback.co.id site and its contents. All title, ownership rights and intellectual property rights in this website are belong to us and are protected by applicable law. The site, names and logos are registered trademarks and are protected by copyright law. It is strictly forbidden to use, modify, or set the brands mentioned above.

If any part of these Terms is declared invalid or unenforceable, then such liability shall be deemed to be deleted from the terms and obligations of the other provisions shall remain in full effect.

Disclaimer of Warranties and Liability

The site, and any content available on the site, are provided on an "as-is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to all warranties of merchantability, fitness for a particular purpose, title and non-infringement. You expressly agree that use of the site is at your sole risk and you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the site. Neither we nor any of our business partners represent or warrant that the site will be uninterrupted or error-free, that defects, if any, will be corrected, or that the site is free of viruses or other harmful components; nor do we or they make any representations or warranties about the accuracy, reliability, currency, quality, performance or suitability of the site or any content available on the site. In the event of any problem with the site or any content, you agree that your sole remedy is to cease using the site. All products and services listed or purchased on or through the site are subject only to any applicable express warranties. To the fullest extent permissible by applicable law, we disclaim all other warranties of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, with respect to products and services listed or purchased on or through the site. We disclaim any and all liability for product defect or failure claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misapplication. Not with standing anything to the contrary.

Amendment Of The Terms

We reserve the right to amend these Terms & Conditions without notice to you from time to time. If we decide to change these Terms & Conditions we will post those changes here. We encourage you to visit this section of our Site regularly in order to remain informed of any changes. Any such amendment shall be effective once the revised terms have been posted on the Site.


We do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you either through the Site, any of its services, by e-mail, or in any other way. Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information or other material submitted or sent to us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information or other material to us you represent and warrant that the information and material is original to you and that no other party has any rights to the information or material. All comments, feedback, information or other material submitted shall be and remain our property and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any "moral rights" in posted information and materials have been waived.


To the fullest extent permitted by law, the sole remedy for any claim for damages arising out of or related to any product or service listed or purchased on or through the site shall be limited to a refund of the purchase price paid for such product or service. Under no circumstances shall we or any of our business partners, or any of our or their respective officers, directors, shareholders, employees, agents or representatives, or any other party involved in creating, producing, transmitting or distributing the site or any product sold through the site, or any part thereof, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages arising from or in connection with the site or any content, products or services made available or listed on it, whether for breach of contract, negligence, strict liability or otherwise, even if such party has been advised of the possibility of such damages. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. In the event the foregoing limitation of liability is held to be unenforceable for any reason, then our maximum liability for any of the foregoing types of damages shall be limited to the amount that we receive for the transaction that gave rise to the claim.